Product Guarantee - 100% Satisfaction
As a customer, you may return any currently marketable* product within 30 days for a full refund. Credit will be calculated at 100% of the purchase price (customer is responsible for return shipping costs). This guarantee covers all essential oils, wellness dietary supplements, personal care and bath spa products, and home products.
Contact doTERRA Specials for proper instructions on returning goods. You will need a Returned Merchandise Authorization (RMA) number. We will send you the RMA number and directions on how and where to send the product for a refund. Products purchased as part of a kit or package must be returned as the entire kit.
Order Cancellation Policy
Your order begins processing immediately after you place your order. Thus, please understand that it is usually not possible to cancel after ordering. In the event that we are able to cancel an order, it will generally take abnormal effort to do so, and thus a 10% handling fee will apply.
*Products shall be deemed currently marketable if each of the following elements is satisfied: 1) they are unopened and unused; 2) packaging and labeling have not been altered or damaged; 3) the product and packaging are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price; 4) the product expiration date has not elapsed; and 5) the product contains current doTERRA labeling.